Terms of Service

1. Introduction

These terms of service govern your use of the Salono platform and website. By accessing or using our services, you agree to be bound by these terms. If you do not agree, please do not use our services.

Salono is a trading name of SALONO GROUP LTD, company number 17147026, registered in England and Wales.

2. Definitions

• "Platform" refers to the Salono salon management software, including all features, tools, and services provided
• "You" / "User" refers to any individual or business that accesses or uses the Platform
• "We" / "Us" / "Salono" refers to SALONO GROUP LTD
• "Content" refers to any data, text, images, or other materials uploaded to or generated through the Platform

3. Account registration

To use certain features of the Platform, you must create an account. You agree to:

• Provide accurate and complete information during registration
• Keep your account credentials secure and confidential
• Accept responsibility for all activity that occurs under your account
• Notify us immediately of any unauthorised access to your account

4. Use of the platform

You may use the Platform solely for lawful purposes related to managing your salon or beauty business. You agree not to:

• Use the Platform in any way that violates applicable laws or regulations
• Attempt to gain unauthorised access to any part of the Platform or its systems
• Interfere with or disrupt the integrity or performance of the Platform
• Transmit any malicious code, viruses, or harmful content
• Use the Platform to send unsolicited communications to your clients
• Resell, sublicense, or redistribute access to the Platform without our written consent

5. Subscriptions and payments

Access to the Platform is provided on a subscription basis. By subscribing, you agree to:

• Pay the applicable subscription fees as outlined at the time of purchase
• Provide valid payment information and authorise recurring charges
• Accept that fees are non-refundable unless otherwise stated

We reserve the right to change our pricing with reasonable notice. Any price changes will take effect at the start of your next billing cycle.

6. Your data and content

You retain ownership of all Content you upload to the Platform. By using the Platform, you grant us a limited licence to store, process, and display your Content solely for the purpose of providing our services to you.

You are responsible for ensuring that any Content you upload does not infringe on the rights of any third party and complies with all applicable data protection laws, including UK GDPR.

7. Intellectual property

The Platform, including its design, code, features, and branding, is the intellectual property of SALONO GROUP LTD. Nothing in these terms grants you any right to use our trademarks, logos, or brand assets without our prior written consent.

8. Availability and service level

We commit to a target availability of 99.9% in each calendar month, measured as the percentage of time the Platform is reachable. The following are excluded from this measurement: scheduled maintenance for which we give reasonable advance notice; and any unavailability caused by events outside our reasonable control, by your systems or connectivity, or by third-party services such as payment providers.

If monthly availability falls below 99.9%, a service credit is applied automatically to your next invoice, calculated as follows:

• 99.0% to 99.9%: a credit of 10% of that month’s subscription
• 95.0% to 99.0%: a credit of 25% of that month’s subscription
• Below 95.0%: a credit of 50% of that month’s subscription

Any service credit is applied automatically to your next invoice and is the sole and exclusive remedy for any failure to meet the availability target. Support is provided Monday to Saturday, 9am to 5pm UK time.

9. Limitation of liability

To the maximum extent permitted by law:

• Salono shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Platform
• Our total liability to you shall not exceed the total fees paid by you in the twelve months preceding the claim
• We are not liable for any loss of data, revenue, or business opportunities resulting from service interruptions or technical issues

Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

10. Termination

You may cancel your subscription at any time through your account settings or by contacting us. We may suspend or terminate your access if you breach these terms or use the Platform in a way that may cause harm to us or other users.

Upon termination, your right to use the Platform ceases immediately. We will retain your data for a reasonable period to allow you to export it, after which it will be securely deleted.

11. Changes to these terms

We may update these terms from time to time. Material changes will be communicated to you via email or through the Platform. Continued use of the Platform after changes take effect constitutes acceptance of the updated terms.

12. Governing law

These terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact us

If you have any questions about these terms, please contact us at hello@salono.co.uk.