The message they actually read
Automated SMS and email reminders that go out at the right time, every time. No chasing, no manual calls, no last-minute no-shows.
Register interest48-hour reminder
ActiveSMS sent 2 days before each appointment with service details and your cancellation policy.
Booking confirmation
ActiveInstant email confirmation with appointment summary sent on booking.
Rebooking nudge
PausedSent 5 days after appointment to prompt next booking.
Preview: 48-hour SMS
"Hi Sophie, just a reminder that you have Full Highlights with Emma at Strand & Co this Thursday at 10am. If you need to cancel, please let us know by 10am tomorrow. See you soon!"
What's included
A complete reminder system that keeps clients informed at every step.
SMS reminders
Text message reminders sent automatically before each appointment. Clients read texts.
Email reminders
Confirmation and reminder emails with all the booking details, branded to match your business.
Custom timing
Set reminders to go out 48 hours, 24 hours, or any interval that works for your business.
Instant confirmations
An immediate confirmation when a booking is made so the client has all their details straight away.
Rebooking prompts
An automatic follow-up after an appointment to nudge clients to book their next visit.
Cancellation policy
Include your cancellation terms in every reminder so clients know exactly where they stand.
Why it matters
Fewer no-shows, full stop
A well-timed reminder is the simplest way to reduce empty slots. Most clients who don't show up simply forgot. A text fixes that.
Save hours on phone calls
Stop calling to confirm every appointment. The reminder does it for you at the right moment, automatically.
Look professional without the effort
Every client gets a consistent, well-written message with their booking details. It happens without you thinking about it.
Turn one-time visits into regular clients
A rebooking prompt at the right moment brings people back before they have had a chance to find someone else.
In practice
Scenario
The 48-hour text
A client booked three weeks ago. A text goes out two days before reminding them of the time, address, and any prep notes. They don't miss it.
Scenario
Post-appointment rebooking
Two days after a blowdry, the client gets a message noting their next appointment is usually around six weeks away, with a direct booking link. They click and rebook.
Scenario
Cancellation protection
Your reminder includes a note about your 24-hour cancellation policy. Clients remember it because it is written down. Your policy becomes real because clients see it.