Most no-shows are not malice, they are memory.
A booking made three weeks ago at 11pm is easy to forget. Without a reminder, the industry no-show rate sits at around one in five appointments.
Inside the platform
Fewer no-shows, without
lifting a finger.
Confirmations the moment a booking lands, reminders before the visit, by SMS and email. The single cheapest fix for no-shows, built into every plan rather than sold back to you as an add-on.
The problem it exists to fix.
Manual reminding is an evening job that never ends.
Texting tomorrow’s clients from the sofa every night works, right up until the night it does not happen.
How Salono handles it.
01
Confirmations, instantly
Every booking is confirmed to the client the moment it lands, by SMS and email, in your name.
Instant confirmations
SMS & email
Your name on it
02
Reminders, on time
Reminders go out ahead of the visit so the appointment is remembered while there is still time to keep it, or to tell you otherwise.
Timed reminders
Reduce no-shows
Hands-off
03
Patch-test prompts
Services that need a patch test can carry the prompt in their reminders, so the requirement never arrives as a surprise.
Patch-test prompts
Service-aware
No surprises
04
Honest SMS pricing
Every user includes 80 SMS per month. Beyond that, messages are 4.1p each, invoiced with your bill. No bundles, no top-ups.
80 SMS included
4.1p after
No bundles
What it looks like in practice.
01
Choose your timings
Decide when confirmations and reminders go out, and what they say. The defaults are sensible; the wording is yours.
02
They send themselves
Every booking is confirmed instantly and reminded ahead of the visit, by SMS and email, with no evening admin.
03
No-shows fall
Forgetful clients turn up, and the rest cancel in time for the waitlist to refill the slot. The reporting shows your no-show rate falling.
Where it earns its keep.
Hair salons & stylists
Colour bookings carry patch-test prompts in their reminders, so the requirement never arrives as a surprise.
Salono for hairBeauty & nails
Reminders land the day before tight, back-to-back slots, while there is still time to refill a cancellation.
Salono for beauty & nailsBarbershops & barbers
A short text the day before peak slots is the cheapest Saturday insurance there is.
Salono for barbersPre-arrival reminders carry preparation notes, so clients arrive ready for the treatment they booked.
Salono for
£19.99
per user, per month. No commission on bookings, ever.
One month free for early-access members, while the offer lasts
Reminders is included on every plan, alongside every other feature. No tiers, no add-on pricing, no contract.
Change your mind
Cancel during your free months and you pay nothing at all. After that, the subscription rolls monthly.
Questions, answered.
Q. How many SMS reminders are included?
A.
Each user includes 80 SMS per month. Additional messages are 4.1p each and appear on your next monthly bill. Email confirmations and reminders are unlimited.
Q. Do reminders work with deposits?
A.
Yes, and they are designed to. A reminder prompts the forgetful, the deposit covers the rest. Together they attack the no-show problem from both ends.
Q. Will reminders look like they come from my business?
A.
Yes. Confirmations and reminders carry your business name, so the client hears from you, not from a platform they have never heard of.
Q. Can I change what the reminders say?
A.
Yes. The wording is editable, and reminders go out in your business name with your details.
Q. Do clients get email as well as SMS?
A.
Yes. Email confirmations and reminders are unlimited on every plan, with SMS layered on top where it earns its keep.
Works hand in hand with payments & deposits, waitlists, smart bookings.